Shipping policy

1. Order Processing

• All orders are processed within 24 hours. You’ll receive an order confirmation email immediately after checkout.
  

• Only selected pieces in our collection are made to order.
  If a product is made to order, this will be clearly stated on its product page, along with the estimated crafting timeline. 

2. Shipping & Delivery

• Once your order is processed, your ring is dispatched immediately and you’ll receive a tracking email.
  

• Estimated shipping times can be found below:

Delivery times are estimates and may vary during busy periods.

3. Carriers

We partner with DHL, FedEx, UPS, and Royal Mail — all shipments include tracking.

4. Customs & Duties (International Orders)

• Import duties and taxes are automatically calculated and collected at checkout.

• All international orders are shipped Delivered Duty Paid (DDP) — meaning no additional fees or customs payments are required upon delivery.

• Your order will clear customs smoothly, with all charges fully prepaid.

5. Returns

We want you to feel completely confident in your purchase.

• Returns are accepted if items are unworn, undamaged, and in original packaging.

• See our Returns Policy for full details.

6. Tracking & Updates

You’ll receive email notifications at every stage — processing, dispatch, and delivery.

7. Delays & Support

Delays are rare but possible due to customs or courier issues.
If this happens, our team will assist immediately to ensure your order arrives as soon as possible.

For any questions, contact us anytime at support@silvalor.com